• Palm made from premium quality leather
• Non-toxic imported PolyVinylCarborate(PVS) finger rolls with lightweight HighDensity (HD) EthyleneVinylAcetate (EVA) foam padding inserts
• Split thumb for extra flex; single-piece sidebar on bottom hand for extra protection from those Waybard balls
• Thermoplastic polyurethane (TPU) shell in the top of the first two fingers of bottom hand for additional protection
• Sponge-padded heavy-duty spacer mesh at the back of the hand for better flexing and comfort
• Fully ventilated finger construction with nylon gusset along sides that provides airing and sweat reduction over extended use
• Colour may vary

Wiz Sports – Returns & Refund Policy

At Wiz Sports, we are committed to providing high-quality cricket equipment and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review the following Returns & Refund Policy carefully.

1. 10-Day Money Back Guarantee

We offer a 10-day unconditional money-back guarantee or exchange on most unused products.

Important conditions:

• You must contact Wiz Sports within 10 days of receiving your order.
• The item must be unused, undamaged, and in original packaging.
• All tags, packaging, and accessories must be intact.
• The product must be returned in the same condition it was received.

Once the returned item is received and inspected, we will process either:

• A refund, or
• An exchange for another product

2. Products Not Eligible for Return

For hygiene, performance, and customization reasons, the following items cannot be returned or refunded unless faulty:

• Cricket bats
• Used products
• Products returned without original packaging
• Products damaged due to misuse or improper handling

Cricket bats are handcrafted natural products, and grain structure, minor cosmetic marks, or natural blemishes are not considered defects.

3. Return Procedure

To initiate a return:

1. Contact Wiz Sports within 10 days of receiving the item.

2. Provide:

   • Order number

   • Product details

   • Reason for return

3. Wait for confirmation from our support team before sending the product.

Returned items must include:

• Original packaging
• Order details
• Clear instructions for refund or exchange

Returns should be securely packed to avoid damage during shipping.

4. Return Shipping Costs

Return postage costs are generally the responsibility of the customer.

Customers must arrange and pay for return shipping unless:

• The product received is faulty, or
• The product was incorrectly supplied by Wiz Sports

In these cases, Wiz Sports will cover the return shipping cost.

We recommend using a tracked shipping service, as Wiz Sports cannot be responsible for lost return parcels.

5. Exchanges

If you would like to exchange an item:

• Clearly mention the replacement product you want.
• Exchanges will be processed once the returned item is received and inspected.

If the exchanged product has a price difference, the customer will either:

• Pay the difference, or
• Receive a refund for the price difference.

6. Refund Processing

Once we receive and inspect the returned item, refunds will be processed using the original payment method.

Please allow:

• 3–7 business days for processing
• Additional time depending on your bank or payment provider

7. Order Cancellations

If you cancel your order due to:

• Change of mind
• Incorrect product selection
• External circumstances beyond Wiz Sports’ control

The following payment processing fees will apply:

Domestic card transactions:
2% of the total transaction value

International card transactions:
4.5% of the total transaction value

Zip / AfterPay transactions:
7% of the total transaction value

Actual Shipping cost of the product:

These fees are charged by payment providers and cannot be recovered by Wiz Sports, therefore they will be deducted from the refund.

8. Faulty or Damaged Products

If you receive a faulty or damaged product, please contact us immediately.

Provide:

• Photos of the product
• Order number
• Description of the issue

Wiz Sports will assess the issue and may offer:

• Replacement
• Repair
• Refund

in accordance with Australian Consumer Law.

9. Australian Consumer Law

This policy operates in addition to your rights under Australian Consumer Law.

Customers are entitled to:

• A replacement or refund for major faults
• Repair or replacement for minor faults

Nothing in this policy excludes your statutory rights.

10. Contact Wiz Sports

For returns, refunds, or product support please contact:

Wiz Sports Customer Support
Email: admin@wizsports.com.au
Phone: 1800WIZZZZ or 1800949999

Please include your order number and product details to help us assist you quickly.