Shipping policy
Shipping Policy
Wiz Sports Pty Ltd
Website: www.wizsports.com.au
Last Updated: March 2026
Thank you for visiting and shopping with Wiz Sports. The following Shipping Policy outlines the terms and conditions regarding the shipment and delivery of orders placed through our website.
1. Shipping Locations
Currently, Wiz Sports ships within Australia only.
We are actively working on enabling international shipping, which will be introduced in the near future. Once international shipping becomes available, updated policies and delivery options will be published on our website.
2. Shipping Options
We offer two domestic shipping options across Australia:
• Standard Shipping
• Express Shipping
Shipping costs may vary depending on several factors including:
• Order value
• Package weight
• Package size
• Delivery method selected
• Delivery location
3. Standard Shipping Rates
| Order Value | Shipping Fee |
|---|---|
| Up to $199 | Flat $10 |
| $200 and above | FREE Shipping* | Excludes Bulky Parcels |
These shipping rates apply to standard domestic deliveries within Australia.
Important Notes
The above shipping rates do not apply to:
• Bulk orders
• Oversized cricket kit bags
• Cricket nets
• Cricket stumps
• Bowling machines
• Any large or heavy equipment
For these items, shipping charges will be calculated separately based on size, weight, and delivery location.
4. Regional and Remote Area Deliveries
Due to higher carrier costs, the standard shipping rates may not apply to certain regional or remote areas, including:
• Remote areas of Australia
• Certain regional areas of Western Australia (WA)
• Certain areas of the Northern Territory (NT)
• Far-off countryside locations
In such cases:
• Wiz Sports may contact you to confirm any additional shipping charges before dispatching your order.
• Customers will have the option to approve the additional cost or cancel the order.
If you are unsure whether your location falls under this category, we recommend contacting us before placing your order.
5. Express Shipping
We offer Express Domestic Shipping to major cities across Australia.
Flat Express Shipping Fee:
$25 per order
Express shipping aims to provide faster delivery times, however delivery speeds may vary depending on:
• Courier availability
• Delivery location
• Regional limitations
Due to limited express courier services, delivery timeframes for regional or remote locations may still vary.
6. Order Processing Time
Orders are typically processed and dispatched from our warehouse within:
1–5 business days
Processing times may vary due to:
• High order volumes
• Product availability
• Public holidays
• Seasonal demand
Orders are processed Monday to Friday (excluding public holidays).
Customers will receive a shipping confirmation email with tracking details once the order has been dispatched.
7. Estimated Delivery Time – Standard Shipping
Once the order has been dispatched:
Metro Areas:
Delivery typically takes 2–5 business days
Regional Areas:
Delivery typically takes 4–7 business days
Estimated Total Delivery Time
Including order processing and shipping:
Metro Locations
• 4–10 business days
• Approximately 6–14 calendar days
Regional Locations
• 6–12 business days
• Approximately 8–18 calendar days
Delivery timeframes are estimates only and may vary depending on courier operations and external factors.
8. Tracking Information
Once your order has been shipped, you will receive an email containing tracking details so you can monitor your shipment.
Tracking updates may take 24–48 hours to appear in the courier system.
9. Shipping Delays
While Wiz Sports aims to deliver orders within the estimated timeframes, delays may occur due to factors beyond our control, including:
• Courier delays
• Weather conditions
• Transport disruptions
• Public holidays
• Remote area delivery schedules
Wiz Sports is not responsible for delivery delays caused by third-party shipping providers.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
If an incorrect address is provided:
• Wiz Sports may not be able to retrieve the package.
• Additional shipping charges may apply for resending the order.
11. Damaged Packages
If your order arrives damaged during transit, please contact Wiz Sports immediately with:
• Your order number
• Photos of the package and damaged items
We will work with the courier service to resolve the issue as quickly as possible.
12. Contact Us
If you have any questions regarding shipping, please contact:
Wiz Sports Pty Ltd
Website
www.wizsports.com.au