WIZ ELITE MEMBERSHIP – $69 PER YEAR

Save More. Play More. Be Part of the Wiz Family.

Unlock exclusive year-round benefits with the WIZ Elite Membership. Whether you're upgrading your gear, maintaining your favourite bat, or shopping for the latest cricket equipment, the Wiz Elite Membership is designed to help you save more and keep your game at its best.

For just $69 per year, enjoy exclusive member-only benefits valued well above the membership cost.

Your Membership Includes

🏷️ 10% OFF Throughout the Year

Receive 10% off almost everything in-store and online for a full 12 months.

Exclusions: Cricket balls, bowling machines and cricket nets.

🏏 FREE Bat Refurbishing/Match Ready Service

Keep your bat performing like new with one FREE Bat Refurbishing Service every year.

Value: $79

🔧 20% OFF All Bat Repairs

Members receive 20% off all bat repair services, including repairs such as handle replacement, edge repairs, toe repairs, binding, refurbishment, weight reduction, sheet replacement and more.

❤️ FREE Bat Health Check-Up

Bring your bat into our store for a complimentary health check. Our team will inspect your bat and recommend any maintenance required to keep it match ready.

🎁 Monthly Members Lucky Draw

Every month, one lucky member who has made a purchase during that month will go into the draw to win an exciting prize.

Prizes may include:

• Cricket equipment
• Gift vouchers
• Store credit
• Exclusive cricket merchandise

🔥 Early Access to Sales

Be the first to shop our biggest promotions, clearance events and exclusive member offers before they're released to the public.

🎂 $10 Birthday Voucher

Celebrate your birthday with a $10 Wiz Sports Voucher to use towards your next purchase.*

Why Join WIZ Elite?

✔ Save on every purchase
✔ Maintain your bat with professional servicing
✔ Exclusive member rewards all year
✔ Priority access to promotions and sales
✔ Great value for every cricketer

Terms & Conditions

• Membership is valid for 12 months from the date of purchase.
• The 10% discount is not applicable to cricket balls, bowling machines, cricket nets, gift cards, or any other products specifically excluded by Wiz Sports.
• One FREE Bat Refurbishing Service is included per membership, per year.
• Customers outside Melbourne or unable to visit our store are responsible for all shipping costs associated with sending their bat to and from Wiz Sports for refurbishing or repair services.
• 20% discount on bat repairs applies to labour and repair services only. Customers are responsible for all shipping or delivery costs.
• Free Bat Health Check-Up is available in-store only.
• Monthly Lucky Draw eligibility requires an active Wiz Elite Membership and at least one purchase during the relevant calendar month.
• Lucky draw prizes are non-transferable and cannot be exchanged for cash.
• The $10 Birthday Voucher is issued once per membership year, is valid during the member's birthday month, and cannot be redeemed for cash.
• Early access promotions are available on selected sales and products only.
• Membership benefits are non-transferable and may only be used by the registered member.
• Wiz Sports reserves the right to modify membership benefits, terms and conditions, or discontinue the program with reasonable notice where required.

Become a WIZ Elite Member Today!

Only $69 per year

Save more. Maintain your gear. Enjoy exclusive rewards. Play with confidence.

Wiz Sports – Returns & Refund Policy

At Wiz Sports, we are committed to providing high-quality cricket equipment and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review the following Returns & Refund Policy carefully.

1. 10-Day Money Back Guarantee

We offer a 10-day unconditional money-back guarantee or exchange on most unused products.

Important conditions:

• You must contact Wiz Sports within 10 days of receiving your order.
• The item must be unused, undamaged, and in original packaging.
• All tags, packaging, and accessories must be intact.
• The product must be returned in the same condition it was received.

Once the returned item is received and inspected, we will process either:

• A refund, or
• An exchange for another product

2. Products Not Eligible for Return

For hygiene, performance, and customization reasons, the following items cannot be returned or refunded unless faulty:

• Cricket bats
• Used products
• Products returned without original packaging
• Products damaged due to misuse or improper handling

Cricket bats are handcrafted natural products, and grain structure, minor cosmetic marks, or natural blemishes are not considered defects.

3. Return Procedure

To initiate a return:

1. Contact Wiz Sports within 10 days of receiving the item.

2. Provide:

   • Order number

   • Product details

   • Reason for return

3. Wait for confirmation from our support team before sending the product.

Returned items must include:

• Original packaging
• Order details
• Clear instructions for refund or exchange

Returns should be securely packed to avoid damage during shipping.

4. Return Shipping Costs

Return postage costs are generally the responsibility of the customer.

Customers must arrange and pay for return shipping unless:

• The product received is faulty, or
• The product was incorrectly supplied by Wiz Sports

In these cases, Wiz Sports will cover the return shipping cost.

We recommend using a tracked shipping service, as Wiz Sports cannot be responsible for lost return parcels.

5. Exchanges

If you would like to exchange an item:

• Clearly mention the replacement product you want.
• Exchanges will be processed once the returned item is received and inspected.

If the exchanged product has a price difference, the customer will either:

• Pay the difference, or
• Receive a refund for the price difference.

6. Refund Processing

Once we receive and inspect the returned item, refunds will be processed using the original payment method.

Please allow:

• 3–7 business days for processing
• Additional time depending on your bank or payment provider

7. Order Cancellations

If you cancel your order due to:

• Change of mind
• Incorrect product selection
• External circumstances beyond Wiz Sports’ control

The following payment processing fees will apply:

Domestic card transactions:
2% of the total transaction value

International card transactions:
4.5% of the total transaction value

Zip / AfterPay transactions:
7% of the total transaction value

Actual Shipping cost of the product:

These fees are charged by payment providers and cannot be recovered by Wiz Sports, therefore they will be deducted from the refund.

8. Faulty or Damaged Products

If you receive a faulty or damaged product, please contact us immediately.

Provide:

• Photos of the product
• Order number
• Description of the issue

Wiz Sports will assess the issue and may offer:

• Replacement
• Repair
• Refund

in accordance with Australian Consumer Law.

9. Australian Consumer Law

This policy operates in addition to your rights under Australian Consumer Law.

Customers are entitled to:

• A replacement or refund for major faults
• Repair or replacement for minor faults

Nothing in this policy excludes your statutory rights.

10. Contact Wiz Sports

For returns, refunds, or product support please contact:

Wiz Sports Customer Support
Email: admin@wizsports.com.au
Phone: 1800WIZZZZ or 1800949999

Please include your order number and product details to help us assist you quickly.